Question 1

What kinds of manufacturing lines do you work on?

Accepted Answer

Any of them. We work with manufacturers of any size and any industry — food, consumer products, industrial, you name it. If you've got a line, we can look at it.

Question 2

Do you only do new automation, or do you support existing equipment?

Accepted Answer

Both. A lot of our work is fixing, maintaining, and getting more out of equipment that's already on your floor — not just selling you something new. If your current setup can be improved without a full overhaul, that's usually where we start.

Question 3

What is your service area?

Accepted Answer

Northern Massachusetts, New Hampshire, and Southern Maine.

Question 4

How fast can you get to us in an emergency?

Accepted Answer

We handle emergency troubleshooting and repair — mechanical, electrical, pneumatic, and hydraulic — and we respond fast when a line is down. Reach out and we'll get you a real timeframe based on where you're located and what's going on.

Question 5

How does pricing work — project-based, hourly, retainer?

Accepted Answer

Initial consults and sales calls are free. Engineering and design work is billed at $175/hr, troubleshooting and repair at $150/hr, and travel at $125/hr. Equipment, materials, and consumables are quoted separately based on the job.

Question 6

Do you offer preventive maintenance programs?

Accepted Answer

We can, but it's not the core of what we do — we're primarily an on-call resource for when your in-house team is stuck or stretched thin. Scheduled maintenance is available in special cases if that's a better fit for your operation.

Question 7

What consumables do you supply, and can you match what we currently use?

Accepted Answer

Labels, tapes, and shrink films, primarily through Decker Tape Products. That covers everything from basic box-sealing tape to hazard labels, pallet protection, and specialty security tape. We can match your current specs or help you source the right product for a new application. Reordering works either on-call or on a subscription schedule.

Question 8

Can you work around our production schedule so we don't lose runtime?

Accepted Answer

Yes — that's part of what we plan for during the design phase. We work with you to figure out timing, floor space, and personnel needs before anything gets installed, and phase in bigger changes so you're not stuck shutting the whole line down at once.

Question 9

What does a typical project look like from first call to running line?

Accepted Answer

It starts with a site visit — we walk the floor, look at your current process, production speeds, and where you're headed. From there we usually flag quick wins before getting into bigger design work. Once we agree on goals, we move into sourcing equipment, coordinating with vendors, and building anything custom that's needed. Then it's delivery, installation, commissioning, and training your team on the new setup.

Question 10

Do you build custom machines, or only install off-the-shelf equipment?

Accepted Answer

Both. We'll always look for the simplest off-the-shelf solution first. But when nothing off-the-shelf solves the problem, we design and build custom equipment to fit.

Question 11

How long does a custom build take?

Accepted Answer

It depends. Off-the-shelf integrations tend to move fast. Custom builds involve some R&D, and that part is genuinely variable — some go smoothly, others take a few iterations to get the process right. We'll be upfront with you about where a project stands and won't promise a fixed timeline we can't back up.

Question 12

What if our product needs to stay "handmade" or keep a certain identity?

Accepted Answer

We build that into the design requirements from the start. If part of what makes your product special has to stay done by hand, we figure out exactly what that means — what has to stay manual and what can be automated — before we design anything.

Question 13

Do you help with factory layout, not just individual machines?

Accepted Answer

Yes — we design the flow of product through your facility, from raw goods coming in to finished product ready to ship. That includes organizing maintenance tool rooms and repair part storage, not just the production line itself.

Question 14

We're short-staffed and can't find enough help — can automation actually solve that?

Accepted Answer

Often, yes. A lot of our projects start exactly there — a client can't find enough people to run a manual process, and automating it frees up the staff they do have for higher-value work.

Question 15

What if we just want to get more out of the equipment we already have?

Accepted Answer

That's a common starting point. Sometimes it's a simple flow fix — for example, moving product straight from where it's made into packaging instead of dropping it into a bin that then has to be re-sorted. Small changes like that can meaningfully increase throughput without buying new equipment.

Question 16

Do you require a deposit or commitment before starting design work?

Accepted Answer

Yes — once we've done the initial site visit and identified quick wins and design goals, we need a financial commitment to move into detailed design, sourcing, and custom build work.

Question 17

What size manufacturer do you typically work with?

Accepted Answer

Our sweet spot is 10 to 250 line employees, but we work with smaller shops that are growth-minded and larger operations too — even if they've got some in-house capability already.

Question 18

Who typically reaches out to you — do we need to already know exactly what we need?

Accepted Answer

Not at all. We hear from CEOs, plant managers, operations managers, maintenance managers, and sometimes safety or HR staff dealing with an ergonomic or hazard issue. You don't need a fully scoped project — a lot of engagements start with 'something's not working right' or 'we think there's a better way to do this.'

Question 19

Will bringing in automation mean cutting jobs?

Accepted Answer

Not necessarily — a lot of our projects are about freeing up staff for higher-value work, not replacing them, especially for manufacturers who are already struggling to find enough labor. Worth talking through your specific situation so we can be straight with you about what a project would actually mean for your team.

Question 20

How do we know this will actually pay off?

Accepted Answer

Fair question, and not one we'll dodge. We can walk through the numbers with you — current costs, expected efficiency gains, and a realistic timeline — before you commit to anything. The initial consult is free specifically so you can get real answers before spending anything.

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